Returns Policy

Cancelling your order

To cancel your order you must inform us either in writing or by an email to enquiries@thenationalflooringcentre.co.uk referencing the order and saying you are cancelling it and the reason why.

If you cancel your order and the goods have not been dispatched yet, we will refund you the full invoice amount within 5 working days.  If the goods have already been dispatched, then they will be delivered to you.  Once you have taken delivery of the goods the return process can begin.

Returns Process 

To return your order you must inform us either in writing or by an email to enquiries@thenationalflooringcentre.co.uk referencing the order number and the reason you wish to return the goods.  Please note that return carriage charges are at your own expense and that the returns must reach us as soon as reasonably practicable after your receipt of the goods.  We treat this as a maximum of 14 days after your receipt of the goods, we won't accept returns after this time.  If we receive the goods back within this time we will then refund the value of your order, minus delivery costs.  All refunds will be made to the payment card that was initially used to make the purchase, usually within 14 days after the goods have been received back to us.

Carpet Tiles/Planks  All items must be in original packaging, uncut and unlaid. We will NOT accept any boxes that have tiles/planks missing.

Carpets/Vinyl  Any cuts ordered can NOT be returned or cancelled and rolls that have been cut by yourselves can NOT be returned.

Please be advised, a refund will only be administered for those packs which are unopened and unused and are deemed in a satisfactory condition for onward sale.

Any returns will be subject to a 20% re-stocking fee.

Faulty Items

Quality of Products: We warrant that the product will be delivered undamaged and in the quantities ordered.

Use of Products:  The product is intended to be used strictly in accordance with the manufacturer's instructions.  It is the user's responsibility to ensure that he or she uses the product strictly in accordance with those instructions. It is also the users responsibility to check the products thoroughly before laying that the product is of a satisfactory condition.

Inspection:  We try very hard to deliver products in excellent condition.  However, if you tell us that any product is faulty, you agree to keep the product in its current condition available for us (or an agent of the manufacturer) to inspect within a reasonable time.

Assistance to remedy faulty products: In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including:

you specifying with reasonable detail the way in which it is alleged that the product is damaged or defective;

you providing to us photographic evidence on request; and

you providing us with the delivery note number and such other information as we reasonably require.

 When we won't replace or refund: If you would like us to replace or provide a refund for the product and we find that the product has:

been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or

been dealt with or used contrary to the manufacturer's instructions for the product; or

deteriorated through normal wear and tear;

after delivery by us, we may at our discretion decide not to replace or refund you for the product and we may require you to pay all reasonable carriage costs at our current standard fees and charge this to your credit or debit card, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

Our returns address is: 

The National Flooring Centre Ltd,
Sandwash Close,
Rainford Industrial Estate,
St Helens, Merseyside,
WA11 8LY